Last Updated: July 10, 2026

At Blis Fragrance, we aim to process and deliver your orders as quickly as possible. This Cancellation Policy explains when an order cancellation request can be accepted for purchases made through blisfragrance.com.

1. Order Cancellation Request

Customers may request cancellation of an order only before the order has been processed or dispatched.

To request a cancellation, please contact us as soon as possible after placing your order.

Cancellation requests can be submitted through:

Email: contact@blisfragrance.com

Please include:

Order number
Customer name
Email address used for the order
Reason for cancellation

2. Cancellation After Dispatch

Once an order has been processed, packed, or dispatched, it cannot be cancelled.

After shipment, customers must follow the guidelines mentioned in our Return & Refund Policy.

3. Refunds for Cancelled Orders

If a cancellation request is approved before dispatch:

A full refund will be issued.
The refund will be processed through the original payment method.
Processing time depends on the payment provider and customer’s bank.

4. Non-Cancellable Orders

Orders cannot be cancelled in the following situations:

The order has already been shipped.
The product has been prepared for dispatch.
The customer refuses delivery after shipment.
The customer changes their mind after the order has been dispatched.

5. Incorrect Order Information

Customers are responsible for providing accurate information during checkout, including:

Name
Phone number
Email address
Delivery address
Product selection

If incorrect information is provided and the order has already been processed, cancellation or modification may not be possible.

6. Product Selection Responsibility

Customers are encouraged to carefully review:

Product name
Size
Fragrance notes
Brand details
Quantity

before completing payment.

Because fragrance preference is personal and subjective, orders cannot be cancelled after processing due to a change of mind or preference regarding the fragrance.