Refund and Returns Policy - Blis Fragrance

Refund & Return Policy

Effective Date: July 6, 2026

At Blis Fragrance, customer satisfaction is our priority. We strive to ensure every order reaches you in perfect condition. Please read our refund and return policy carefully before making a purchase.

Returns

Due to the nature of perfumes and personal care products, we only accept returns under the following conditions:

The item is damaged during delivery.
You received the wrong product.
The product is defective or leaking upon arrival.

To be eligible for a return:

You must contact us within 48 hours of receiving your order.
The product must be unused, unopened, and in its original packaging.
You must provide your order number along with clear photos or videos showing the issue.

Returns requested for products that have been opened, used, or damaged after delivery will not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used perfumes.
Products with broken seals or missing original packaging.
Items purchased during clearance or final sale promotions.
Gift cards (if applicable).

Refunds

Once your return request is approved and the product is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be processed to the original payment method.
Processing time is typically 5–10 business days, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our mistake or a damaged/incorrect item.

Exchanges

We only replace items if:

You received the wrong item.
The item arrived damaged or defective.

If you require an exchange, please contact us within 48 hours of delivery.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

Once an order has been dispatched, it cannot be cancelled.

Delivery Issues

If your order arrives damaged:

Take clear photos of the package and product immediately.
Contact our customer support within 48 hours of delivery.
Do not dispose of the original packaging until your claim has been reviewed.

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address.

Blis Fragrance is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply for reshipment.